FAQ

Frequently Asked Questions

What are your delivery times?

We aim to dispatch orders within 1–2 working days. UK standard delivery takes 3–5 working days. See our Delivery & Shipping page for full details.

Do you offer gift wrapping?

Many of our products make wonderful gifts. Please contact us if you have specific gifting requirements and we’ll do our best to help.

Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

What is your returns policy?

We accept returns within 30 days of receipt, provided items are unused and in their original packaging. Please visit our Returns Policy page for full details.

How do I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 working days.

Do you ship internationally?

We currently ship within the UK. Please get in touch if you have an international delivery enquiry.

Are your products suitable as gifts?

Absolutely! Our entire range is curated with gifting in mind, from premium candle holders and vases to beautifully crafted porcelain pieces and notebooks.